Warranty Policy

Last updated: March 2026

At CARVALHO LTD, we are committed to providing quality products and ensuring customer satisfaction. This Warranty Policy explains the warranty coverage for products purchased from carvalholtd.shop.

Warranty Coverage

All products sold on our website are covered by a 12-month limited warranty from the date of delivery.

This warranty covers manufacturing defects or faults in materials under normal use.

What the Warranty Covers

The warranty includes:

  • Manufacturing defects

  • Faulty materials

  • Product malfunction under normal use

If a product is confirmed to be defective within the warranty period, CARVALHO LTD may offer one of the following solutions:

  • Product replacement

  • Repair (if applicable)

  • Partial or full refund

The solution will depend on the nature of the issue and product availability.

What the Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by misuse or improper use

  • Normal wear and tear

  • Damage caused by accidents or external factors

  • Unauthorized repairs or modifications

  • Damage caused by improper storage or handling

How to Make a Warranty Claim

To request warranty service, please contact our support team and provide:

  • Your order number

  • Description of the issue

  • Photos or videos showing the problem (if applicable)

Our support team will review your request and guide you through the next steps.

Warranty Processing

Once your warranty claim is approved:

  • You may be asked to return the product for inspection.

  • Replacement or refund will be processed after verification.

  • Processing time may take 5–10 business days after receiving the returned item.

Contact Information

If you have questions about our Warranty Policy, please contact us:

CARVALHO LTD
Flat 118 Canon Hussey Court
Islington Way
Salford, England
M3 5JB
United Kingdom

Company Number: 16223548

Email: support@carvalholtd.shop
Website: carvalholtd.shop